:	What are my shipping options ?
A:	Priority AirMail ( FREE ) or , EMS courier ( fees apply on orders 12 packs of gum or less)
Q:	What are these 2 shipping options ?
A:	Our  freight options are Priority Airmail is our standard option. This extraordinarily  reliable service delivers to the US & Pacific Rim within a target delivery window of 5 to 10 business days. We find that for major centers (eg NY or LA) that delivery is usually closer to the 5 day mark than the 10 day mark. Cost ?  ZERO. For a few dollars more you may select EMS. This service is quicker ( 4 to 8 business days) and your order is insured and we can provide a tracking number and url as well, for your convenience NB We insure your parcels over $300 at OUR expense. Parcels of greater than 12 packs of gum receive this service at our expense EMS Courier is effectively a courier option - transit time is 3 to 7 business days and a signature is required on delivery. Naturally, it adds significant cost. NB due to a minimum weight fee, we do not recommend EMS Courier for smaller parcels Regretfully, we cannot use this service to PO Box addreses, or AFS addresses
Q:	What is NicotineDirect.com?
A:	NicotineDirect.com is a specialist online business focussing on nicotine replacement products, operating from North Avon Pharmacy Practice Ltd. We have been active on the net since 1999. Our physical premises are found at :- 76 North Avon Rd Christchurch 8013 New Zealand Ph 00 64 3 389 6275 ( 24 hr voicemail) Fax 00 64 3 389 2156 Email
Q:	What happens if my credit card is declined ?
A:	You will know this because our live on-line system will notify you at the time of attempted purchase. Usually "invalid card numbers" are typo's , where one or more digits of your credit card number string have inadvertently been transposed. If you encounter any unexplained difficulties with the purchase, please contact us and we'll examine and report back to you.